Terms And Conditions
1. Introduction
Virtuna Group Limited ("we," "us," or "our"), trading as BasketNow, operates the website [www.basketnow.co.uk] and mobile application (collectively, the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of BasketNow’s services, including the sale and delivery of groceries, household essentials, and related products ("Products") in the United Kingdom. By accessing or using the Platform, you agree to comply with these Terms. If you disagree, you must cease use immediately.
2. Definitions
Customer, you, your: Any individual or entity using the Platform.
Order: A legally binding request for Products submitted via the Platform.
Delivery: The fullfilment of an Order to your specified UK address.
Service Charges: Fees for delivery, handling, or other services (e.g., small cart charges).
3. Acceptance of Terms
Your use of the Platform constitutes acceptance of:
These Terms.
Our Privacy Policy (https://basketnow.co.uk/privacyPolicy)
Any additional policies or codes referenced herein.
Continued use after updates implies acceptance. We reserve the right to modify these Terms without notice.
4. Eligibility
You must be 18+ years old to use the Platform. Minors may only use it under adult supervision.
Businesses, wholesalers, or resellers are prohibited from using the Platform.
We may restrict accounts suspected of non-compliance with eligibility criteria.
5. Account Registration
Provide accurate, current details (name, address, payment information).
Maintain account security. Notify us immediately of unauthorized use.
By registering, you consent to promotional communications (opt-out available via account settings).
6. Orders & Pricing
Product Availability: Orders are subject to stock. We reserve the right to cancel/modify Orders due to stock limitations or pricing errors.
Pricing: All prices are in GBP and include VAT. Delivery fees (if applicable) are displayed at checkout.
Payment Methods: Credit/debit cards, Apple Pay, Google Pay, or other approved UK methods. Pre-authorisation checks may apply.
7. Delivery
Slots: Delivery times depend on postcode availability. We aim for accuracy but do not guarantee exact times.
Risk & Responsibility: Risk transfers to you upon Delivery. Unattended Orders may be left in a secure location (at your discretion).
8. Cancellations, Returns & Refunds
Pre-Dispatch Cancellation: Cancel via your account or by contacting us before dispatch.
Consumer Rights:
Consumer Contracts Regulations 2013: Return non-perishable Products within 14 days of receipt.
Consumer Rights Act 2015: Return defective Products within 30 days for refund/replacement.
Refunds: Processed within 7 working days via original payment method or voucher (valid for 30 days).
9. User Conduct
You agree not to:
Misuse the Platform (e.g., fraudulent Orders, harassment, unlawful activities).
Upload prohibited content (e.g., abusive, defamatory, or copyrighted material).
Reverse-engineer or exploit the Platform’s code, design, or data.
Violations may result in account suspension/termination.
10. Intellectual Property
All Platform content (logos, text, graphics) is owned by Virtuna Group Limited. Unauthorized use is prohibited.
Limited, non-exclusive license granted for personal use only. Commercial use requires prior written consent.
11. Third-Party Services
Delivery Partners: Independent contractors handle deliveries. We are not liable for their acts/omissions.
Payment Processors: Third-party gateways (e.g., Stripe) manage transactions. Their terms apply.
Advertising: We are not liable for third-party ads, promotions, or linked content.
12. Liability
Our Liability: Limited to foreseeable losses caused by breach of these Terms or negligence. Excludes:
Indirect/consequential losses (e.g., lost profits).
Events beyond our control (e.g., strikes, floods, pandemics).
Product misuse or third-party actions.
No Exclusion: Liability for death/personal injury caused by our negligence or fraud.
13. Termination
We may terminate accounts for breaches, with notice where reasonable.
You may close your account at any time.
Survival clauses: Intellectual property, indemnity, and dispute terms persist post-termination.
14. Governing Law & Disputes
Governed by laws of England and Wales.
Disputes resolved in UK courts. For EU consumers, access the Online Dispute Resolution (ODR) Platform here.
15. Privacy & Data Protection
Processed under UK GDPR and Data Protection Act 2018.
We collect: Name, address, and usage data.
Data shared with delivery partners and payment processors only for Order fulfilment.
Review our Privacy Policy for full details.
16. Contact Information
Registered Office: 41 George Street, Birmingham, B3 1QA, UK.
Customer Support: [email protected] | +44 (0) 7440764840 (Available Everyday from 6:00 AM to 11:59 PM)
17. Miscellaneous
Severability: Invalid clauses do not affect remaining Terms.
Force Majeure: Not liable for delays/cancellations due to unforeseen events.
Updates: Check Terms regularly. Continued use = acceptance of changes.
Virtuna Group Limited trading as BasketNow
Simplifying Grocery Delivery, Committed to Your Trust.
Virtuna Group Limited ("we," "us," or "our"), trading as BasketNow, operates the website [www.basketnow.co.uk] and mobile application (collectively, the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of BasketNow’s services, including the sale and delivery of groceries, household essentials, and related products ("Products") in the United Kingdom. By accessing or using the Platform, you agree to comply with these Terms. If you disagree, you must cease use immediately.
2. Definitions
Customer, you, your: Any individual or entity using the Platform.
Order: A legally binding request for Products submitted via the Platform.
Delivery: The fullfilment of an Order to your specified UK address.
Service Charges: Fees for delivery, handling, or other services (e.g., small cart charges).
3. Acceptance of Terms
Your use of the Platform constitutes acceptance of:
These Terms.
Our Privacy Policy (https://basketnow.co.uk/privacyPolicy)
Any additional policies or codes referenced herein.
Continued use after updates implies acceptance. We reserve the right to modify these Terms without notice.
4. Eligibility
You must be 18+ years old to use the Platform. Minors may only use it under adult supervision.
Businesses, wholesalers, or resellers are prohibited from using the Platform.
We may restrict accounts suspected of non-compliance with eligibility criteria.
5. Account Registration
Provide accurate, current details (name, address, payment information).
Maintain account security. Notify us immediately of unauthorized use.
By registering, you consent to promotional communications (opt-out available via account settings).
6. Orders & Pricing
Product Availability: Orders are subject to stock. We reserve the right to cancel/modify Orders due to stock limitations or pricing errors.
Pricing: All prices are in GBP and include VAT. Delivery fees (if applicable) are displayed at checkout.
Payment Methods: Credit/debit cards, Apple Pay, Google Pay, or other approved UK methods. Pre-authorisation checks may apply.
7. Delivery
Slots: Delivery times depend on postcode availability. We aim for accuracy but do not guarantee exact times.
Risk & Responsibility: Risk transfers to you upon Delivery. Unattended Orders may be left in a secure location (at your discretion).
8. Cancellations, Returns & Refunds
Pre-Dispatch Cancellation: Cancel via your account or by contacting us before dispatch.
Consumer Rights:
Consumer Contracts Regulations 2013: Return non-perishable Products within 14 days of receipt.
Consumer Rights Act 2015: Return defective Products within 30 days for refund/replacement.
Refunds: Processed within 7 working days via original payment method or voucher (valid for 30 days).
9. User Conduct
You agree not to:
Misuse the Platform (e.g., fraudulent Orders, harassment, unlawful activities).
Upload prohibited content (e.g., abusive, defamatory, or copyrighted material).
Reverse-engineer or exploit the Platform’s code, design, or data.
Violations may result in account suspension/termination.
10. Intellectual Property
All Platform content (logos, text, graphics) is owned by Virtuna Group Limited. Unauthorized use is prohibited.
Limited, non-exclusive license granted for personal use only. Commercial use requires prior written consent.
11. Third-Party Services
Delivery Partners: Independent contractors handle deliveries. We are not liable for their acts/omissions.
Payment Processors: Third-party gateways (e.g., Stripe) manage transactions. Their terms apply.
Advertising: We are not liable for third-party ads, promotions, or linked content.
12. Liability
Our Liability: Limited to foreseeable losses caused by breach of these Terms or negligence. Excludes:
Indirect/consequential losses (e.g., lost profits).
Events beyond our control (e.g., strikes, floods, pandemics).
Product misuse or third-party actions.
No Exclusion: Liability for death/personal injury caused by our negligence or fraud.
13. Termination
We may terminate accounts for breaches, with notice where reasonable.
You may close your account at any time.
Survival clauses: Intellectual property, indemnity, and dispute terms persist post-termination.
14. Governing Law & Disputes
Governed by laws of England and Wales.
Disputes resolved in UK courts. For EU consumers, access the Online Dispute Resolution (ODR) Platform here.
15. Privacy & Data Protection
Processed under UK GDPR and Data Protection Act 2018.
We collect: Name, address, and usage data.
Data shared with delivery partners and payment processors only for Order fulfilment.
Review our Privacy Policy for full details.
16. Contact Information
Registered Office: 41 George Street, Birmingham, B3 1QA, UK.
Customer Support: [email protected] | +44 (0) 7440764840 (Available Everyday from 6:00 AM to 11:59 PM)
17. Miscellaneous
Severability: Invalid clauses do not affect remaining Terms.
Force Majeure: Not liable for delays/cancellations due to unforeseen events.
Updates: Check Terms regularly. Continued use = acceptance of changes.
Virtuna Group Limited trading as BasketNow
Simplifying Grocery Delivery, Committed to Your Trust.