Return
Return & Refund Policy
At Basket Now, we strive to provide you with the freshest and highest-quality groceries. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand the terms and conditions of returning a product.
1. Eligibility for Returns
You may be eligible to return a product if:
The item is damaged, defective, or expired at the time of delivery.
You received the wrong product or an incorrect quantity.
The item is missing from your order.
Unfortunately, we do not accept returns for:
Perishable items (such as fresh vegetables, fruits, dairy, meat, poultry, and frozen products) unless they arrive damaged or spoiled.
Items that have been opened, used, or partially consumed.
Products that are not in their original packaging or without labels.
Orders placed by mistake or due to a change of mind after delivery.
2. How to Request a Return or Refund
If you have received a damaged, defective, or incorrect product, please follow these steps:
Contact Us within 48 hours of receiving the order at [email protected]/ +44 (0)7440764840.
Provide the following details:
Order number
Product name and details
A clear photo of the damaged, incorrect, or missing item.
Our team will review your request and respond within 48 hours.
3. Refund Policy
Once your return request is approved:
If the item is eligible for return, we will arrange a pickup or guide you on the return process.
If the item is non-returnable but qualifies for a refund (e.g., missing item or damaged goods), we will process a refund to your original payment method or issue a store credit.
Refunds may take 3-7 business days to reflect in your account, depending on your bank or payment provider.
4. Replacement Policy
In cases where the product is damaged, defective, or incorrect, we will replace it with the correct item, subject to availability. If the item is out of stock, a refund or store credit will be issued.
5. Order Cancellations
Orders can be canceled before dispatch for a full refund.
Once the order has been dispatched, cancellations are not allowed.
6. Contact Us
For any return, refund, or order-related queries, please reach out to our customer support team at:
📧 [email protected]
📞 +44(0)7440764840
We appreciate your trust in Basket Now and are committed to ensuring a seamless shopping experience!
At Basket Now, we strive to provide you with the freshest and highest-quality groceries. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand the terms and conditions of returning a product.
1. Eligibility for Returns
You may be eligible to return a product if:
The item is damaged, defective, or expired at the time of delivery.
You received the wrong product or an incorrect quantity.
The item is missing from your order.
Unfortunately, we do not accept returns for:
Perishable items (such as fresh vegetables, fruits, dairy, meat, poultry, and frozen products) unless they arrive damaged or spoiled.
Items that have been opened, used, or partially consumed.
Products that are not in their original packaging or without labels.
Orders placed by mistake or due to a change of mind after delivery.
2. How to Request a Return or Refund
If you have received a damaged, defective, or incorrect product, please follow these steps:
Contact Us within 48 hours of receiving the order at [email protected]/ +44 (0)7440764840.
Provide the following details:
Order number
Product name and details
A clear photo of the damaged, incorrect, or missing item.
Our team will review your request and respond within 48 hours.
3. Refund Policy
Once your return request is approved:
If the item is eligible for return, we will arrange a pickup or guide you on the return process.
If the item is non-returnable but qualifies for a refund (e.g., missing item or damaged goods), we will process a refund to your original payment method or issue a store credit.
Refunds may take 3-7 business days to reflect in your account, depending on your bank or payment provider.
4. Replacement Policy
In cases where the product is damaged, defective, or incorrect, we will replace it with the correct item, subject to availability. If the item is out of stock, a refund or store credit will be issued.
5. Order Cancellations
Orders can be canceled before dispatch for a full refund.
Once the order has been dispatched, cancellations are not allowed.
6. Contact Us
For any return, refund, or order-related queries, please reach out to our customer support team at:
📧 [email protected]
📞 +44(0)7440764840
We appreciate your trust in Basket Now and are committed to ensuring a seamless shopping experience!
+44 7440764840
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