Privacy Policy
Privacy Policy
We, i.e., Virtuna Group Limited trading as "BasketNow" ("Company", "we", "us", and "our"), are committed to protecting the privacy and security of your personal information. Your privacy is important to us, and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, process, and disclose information about you. By using our website, app, platform, and affiliated services, you consent to the terms of our Privacy Policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this Privacy Policy to understand how we collect, use, and disclose your information and to keep yourself updated with any changes or updates we make to this policy.
This Privacy Policy describes our privacy practices for all websites, products, and services that are linked to it. However, this policy does not apply to affiliates and partners with their own privacy policies. In such cases, we recommend that you read the privacy policy on the applicable site.
Should you have any clarifications regarding this Privacy Policy, please contact us via email at [email protected] or by phone at +44 7440 764840.
Applicability and Scope
Virtuna Group Limited, trading as BasketNow ("BasketNow," the "Company", "we", "us", "our"), respects your privacy and is committed to protecting it. This policy sets out:
The types of information that BasketNow may collect from you directly or through automated means when you access or use its website, application, and online services (collectively referred to as "Services"); and
Its practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to the information BasketNow collects through its Services, in email, text, and other electronic communications sent through or in connection with the Services. This policy does not apply to information you provide to or that is collected by any third parties that you use in connection with their services. BasketNow encourages you to consult directly with such third parties about their privacy practices.
Please read this policy carefully to understand BasketNow's policies and practices regarding your information and how BasketNow will treat it. By accessing or using its Services and/or registering for an account with BasketNow, you agree to this Privacy Policy and consent to BasketNow's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information BasketNow requires, BasketNow may not be able to provide all of its Services to you.
This policy may change from time to time, and your continued use of BasketNow's Services after any changes are made signifies your acceptance of those changes. Therefore, please check the policy periodically for updates.
Permissible Age
The Services are not intended for users under the age of 16, as per the UK General Data Protection Regulation (UK GDPR), unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect personal information from users under the Permissible Age or market to or solicit information from anyone under the Permissible Age.
The Information We Collect and How We Use It
BasketNow collects several types of information from and about users of our Services, which includes:
Personal Information – Information that can directly or indirectly identify a specific person, such as your name, email address, or phone number.
Non-Personal Information – Information that does not directly reveal your identity, such as data about your internet connection, the device(s) you use to access our Services, and usage details.
We collect this information in the following ways:
Directly: When you provide it to us.
Indirectly: From third parties you authorise (e.g., social media websites).
Automatically: Through your interaction with our Services (e.g., cookies, IP addresses, and tracking technologies).
1. Information You Provide to Us
The information we collect on or through our Services may include:
Personal Information: Such as your name, address, email address, phone number, password, and other account details.
Your Content: Details such as ordering history, contact information of individuals you provide for certain features (e.g., gift deliveries), and other profile information.
Your Communications: Including customer service requests, surveys, grievance redressal, and participation in promotional events.
Transactional Information: This includes billing, payment, and shipping information used to process your orders.
Image/Video Data: Images or video recordings captured at company premises or events for safety, security, or promotional purposes.
2. Information We Collect Through Automatic Means
We may collect certain information automatically, such as:
Usage Information: Details of your interaction with our Services, including page views, clicks, and search queries.
Device Information: Such as IP address, browser type, operating system, and unique device identifiers.
Location Information: Real-time data about your device’s location, with your permission.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience and personalise content.
3. Information We Collect From Third Parties
We may collect information from third parties, such as:
Social Media Platforms: Such as your Facebook or Google account details if used to sign in.
Partners: For example, marketers or third-party websites.
How We Use the Information We Collect
We use the information we collect to:
Provide and improve our Services.
Process your transactions and fulfil your orders.
Respond to your queries and complaints.
Personalise your experience and recommend relevant products or services.
Send updates or promotional offers.
Detect and prevent fraud or misuse of our Services.
Comply with legal obligations and enforce our policies.
How We Share Your Information
We may share your personal information in the following ways:
With Affiliates and Partners: To provide services or conduct joint marketing activities.
With Service Providers: Such as delivery partners, payment processors, and IT support teams who assist us in operating our Services.
With Legal Authorities: To comply with legal obligations or respond to lawful requests.
During Business Transfers: In the event of a merger, acquisition, or sale of assets.
With Your Consent: In any other situations where you explicitly agree to share your information.
Your Rights
Under the UK GDPR, you have the right to:
Access the information we hold about you.
Rectify inaccurate or incomplete data.
Request Deletion of your data, subject to retention requirements.
Withdraw Consent where processing is based on consent.
Object to processing for direct marketing purposes.
Data Portability, allowing you to move your data to another service provider.
To exercise these rights, please contact us at [email protected].
Security Measures
We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Third-Party Links and Services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of any third-party sites you visit.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of our Services after such changes signifies your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: [email protected]
Phone: +44 7440 764840
We, i.e., Virtuna Group Limited trading as "BasketNow" ("Company", "we", "us", and "our"), are committed to protecting the privacy and security of your personal information. Your privacy is important to us, and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, process, and disclose information about you. By using our website, app, platform, and affiliated services, you consent to the terms of our Privacy Policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this Privacy Policy to understand how we collect, use, and disclose your information and to keep yourself updated with any changes or updates we make to this policy.
This Privacy Policy describes our privacy practices for all websites, products, and services that are linked to it. However, this policy does not apply to affiliates and partners with their own privacy policies. In such cases, we recommend that you read the privacy policy on the applicable site.
Should you have any clarifications regarding this Privacy Policy, please contact us via email at [email protected] or by phone at +44 7440 764840.
Applicability and Scope
Virtuna Group Limited, trading as BasketNow ("BasketNow," the "Company", "we", "us", "our"), respects your privacy and is committed to protecting it. This policy sets out:
The types of information that BasketNow may collect from you directly or through automated means when you access or use its website, application, and online services (collectively referred to as "Services"); and
Its practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to the information BasketNow collects through its Services, in email, text, and other electronic communications sent through or in connection with the Services. This policy does not apply to information you provide to or that is collected by any third parties that you use in connection with their services. BasketNow encourages you to consult directly with such third parties about their privacy practices.
Please read this policy carefully to understand BasketNow's policies and practices regarding your information and how BasketNow will treat it. By accessing or using its Services and/or registering for an account with BasketNow, you agree to this Privacy Policy and consent to BasketNow's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information BasketNow requires, BasketNow may not be able to provide all of its Services to you.
This policy may change from time to time, and your continued use of BasketNow's Services after any changes are made signifies your acceptance of those changes. Therefore, please check the policy periodically for updates.
Permissible Age
The Services are not intended for users under the age of 16, as per the UK General Data Protection Regulation (UK GDPR), unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect personal information from users under the Permissible Age or market to or solicit information from anyone under the Permissible Age.
The Information We Collect and How We Use It
BasketNow collects several types of information from and about users of our Services, which includes:
Personal Information – Information that can directly or indirectly identify a specific person, such as your name, email address, or phone number.
Non-Personal Information – Information that does not directly reveal your identity, such as data about your internet connection, the device(s) you use to access our Services, and usage details.
We collect this information in the following ways:
Directly: When you provide it to us.
Indirectly: From third parties you authorise (e.g., social media websites).
Automatically: Through your interaction with our Services (e.g., cookies, IP addresses, and tracking technologies).
1. Information You Provide to Us
The information we collect on or through our Services may include:
Personal Information: Such as your name, address, email address, phone number, password, and other account details.
Your Content: Details such as ordering history, contact information of individuals you provide for certain features (e.g., gift deliveries), and other profile information.
Your Communications: Including customer service requests, surveys, grievance redressal, and participation in promotional events.
Transactional Information: This includes billing, payment, and shipping information used to process your orders.
Image/Video Data: Images or video recordings captured at company premises or events for safety, security, or promotional purposes.
2. Information We Collect Through Automatic Means
We may collect certain information automatically, such as:
Usage Information: Details of your interaction with our Services, including page views, clicks, and search queries.
Device Information: Such as IP address, browser type, operating system, and unique device identifiers.
Location Information: Real-time data about your device’s location, with your permission.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience and personalise content.
3. Information We Collect From Third Parties
We may collect information from third parties, such as:
Social Media Platforms: Such as your Facebook or Google account details if used to sign in.
Partners: For example, marketers or third-party websites.
How We Use the Information We Collect
We use the information we collect to:
Provide and improve our Services.
Process your transactions and fulfil your orders.
Respond to your queries and complaints.
Personalise your experience and recommend relevant products or services.
Send updates or promotional offers.
Detect and prevent fraud or misuse of our Services.
Comply with legal obligations and enforce our policies.
How We Share Your Information
We may share your personal information in the following ways:
With Affiliates and Partners: To provide services or conduct joint marketing activities.
With Service Providers: Such as delivery partners, payment processors, and IT support teams who assist us in operating our Services.
With Legal Authorities: To comply with legal obligations or respond to lawful requests.
During Business Transfers: In the event of a merger, acquisition, or sale of assets.
With Your Consent: In any other situations where you explicitly agree to share your information.
Your Rights
Under the UK GDPR, you have the right to:
Access the information we hold about you.
Rectify inaccurate or incomplete data.
Request Deletion of your data, subject to retention requirements.
Withdraw Consent where processing is based on consent.
Object to processing for direct marketing purposes.
Data Portability, allowing you to move your data to another service provider.
To exercise these rights, please contact us at [email protected].
Security Measures
We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Third-Party Links and Services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of any third-party sites you visit.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of our Services after such changes signifies your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: [email protected]
Phone: +44 7440 764840