Shipping Policy

Shipping & Delivery Policy

At Basket Now, we are committed to delivering your groceries fresh, fast, and hassle-free. Please read our shipping policy carefully to understand delivery timelines, charges, and service areas.

1. Delivery Areas
We currently deliver across Birmingham, UK, and surrounding areas. If you are unsure whether we deliver to your location, please enter your postcode at checkout or contact our support team.

2. Delivery Timeframes
• Same-Day Delivery: Orders placed before 11:59 pm Midnight, will be delivered immediately (less than 2 hrs).
• Next-Day Delivery: Orders placed after 11:59 pm (Midnight) will be delivered the next day or as per the scheduled slot.
• Scheduled Delivery: Customers can choose a preferred delivery date and time slot during checkout.
Delivery times may vary based on location, order volume, and traffic conditions. We strive to deliver within 2 hours of placing your order.

3. Delivery Charges
• Free Delivery: Available for orders over £20.
• Standard Delivery Fee: A small charge of £1.99 applies to orders below the free delivery threshold.
Exact delivery fees will be displayed at checkout.

4. Delivery Process
• We will notify you via SMS/email when your order is on the way.
• If you are unavailable at the time of delivery, we will attempt to contact you. If unsuccessful, the order may be returned, and redelivery may be subject to additional charges or contact customer support.

5. Failed Delivery Attempts
A delivery is considered failed if:
• No one is available to receive the order.
• The customer refuses to accept the delivery without a valid reason.
In such cases, reattempted delivery may be subject to additional charges.

6. Special Handling for Perishable Items
• Perishable items such as fresh vegetables, dairy, and poultry require immediate refrigeration upon delivery.
• We do not accept returns for perishable goods unless they are damaged or defective at the time of delivery.

7. Contact Us
For any delivery related inquiries, please reach out to our support team at:
📧 info@basketnow.co.uk
📞 +44(0)7440764840
We appreciate your trust in Basket Now and are dedicated to providing a reliable and efficient delivery service!